We pride ourselves in getting your products in as timely a manner as possible. On some occasions, an item may not be readily available and must be backordered from the manufacturer. If any part of an order is backordered, we follow these steps:
- Items are charged at point-of-sale in full, just as immediate-shipment items. This is to reserve an item from the manufacturer, in some cases, actually producing it on demand. A refund can be issued if the item is successfully cancelled (See Cancel an Order).
- We will notify you by email of the items backordered and provide an estimated ship date.
- As the estimated ship date we provided during checkout approaches, we verify with the shipping warehouse or manufacturer that the date is still correct. If the manufacturer has a delay, we update the backorder date and again notify you by email. Delays in production for some specialty items do happen occasionally – but we will do everything to help you get your products as soon as possible.
- Backordered items can be cancelled if they are confirmed as not-shipped and are not special order items. Items that have left the production (manufacturer) or original storage facility can no longer be cancelled as title is considered as passed to the customer. If you need to cancel a backordered item, please contact customer service and we will attempt to halt shipment of the product. A confirmation email or phone call will be made to confirm the cancellation and subsequent credit or change to your order.
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