SDS Supply uses special care when packing products to reduce the possibilities of damage to your item. However, if you do receive a damaged product we will work fast to replace the product, repair the product, or refund you for your purchase.

SDS Supply Corp. is not responsible for damages that occur during shipping. It is the buyer's responsibility to check all products received before signing for them (see Delivery Inspections).

UPS Claims:
If you receive a product via UPS with damage please contact our customer service department at support@sdsmarket.com and provide the following information:

1. Name & Order #
2. UPS Tracking #
3. Date item delivered
4. Description of damage

Once all information is received we will contact you and make arrangements to provide a replacement or issue a refund. We work fast to resolve your claim and make the process as fast and easy as possible.

LTL Freight Claims:
Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is damage you must indicate such on the delivery receipt at time of delivery. If you sign the delivery ticket and do not note any damage, the merchandise becomes your property, and the freight company will not allow a claim. Be specific when noting damage on drivers ticket.

1. Note detailed damage on drivers BOL ticket (Get driver name)
    If excessive damage visible - REFUSE delivery
2. Contact SDS Supply support@sdsmarket.com
3. Provide Name, Order #, Pro #
4. Provide description of events and damage

Once all information is received we will contact you and make arrangements to provide a replacement or issue a refund. We work fast to resolve your claim and make the process as fast and easy as possible.