We hope that your order arrives safely and that you are satisfied with your purchase from ABigDiscountWarehouse.com. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping. Please follow the guidelines below for inspection of your package(s):

• For items shipped via freight carrier, (ie. Estes Express, USF Holland, etc) Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property, and the freight company will not allow a claim.
  
  
• For items shipped via UPS: If there is any damage, visible or not, you have 3 days to contact us to report the damage. If you do not contact us within 3 days, the merchandise becomes your property. Our 30-Day money back policy does not apply to damaged or non-sellable items.
  
  
• Again, please take the time to inspect your delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at 201-501-0111 or questions@abigdiscountwarehouse.com.

ACCEPTANCE - Customers acceptance of the Goods shall constitute an affirmation by the customer that the products are acceptable and deemed the property of the customer. Upon receipt of products, buyer agrees to inspect and/or test the products. The products should be deemed accepted by customer if signed for and no damage noted on delivery ticket.

DELIVERY LIABILITY - Customers have the duty to insure that products ordered and delivered meet the requirements of installation. Do not alter or begin installation unless you are sure you have the correct product, free from damage. We are not liable for incidental, consequential or related liability that exceeds the replacement cost of the parts which are provided under the manufacturer's warranty.

We offer top quality products and work hard to provide superior customer service. If your order arrives damaged or wrong in any way, we will work to promptly rectify the situation. We will refund or replace any items in this situation, pending availability. Your items will be reshipped using the same shipping method originally used. If customer desires expedited shipping, it is their responsibility to pay the difference.