At SDS Supply we do our best to reflect accurate stock status for our products. When viewing a product we will tell you one of of the following:

• We have stock on this item. If it’s in stock, approximately how many products we have on hand. In-Stock items usually ship same day if order received by 2pm CST.

or

• We do not currently have stock on an item, and approximately how long it will take to obtain that item once an order is placed (backorder). Most backordered items cannot be obtained until an order is placed and paid for (or the manufacturer will not make or ship that item).

Due to the large variety of products and options available it is impossible to stock every variation. Due to this fact we offer an approximate lead time for each product. This lead time is by no means an exact shipping date. We will do everything we can to get your products delivered on or before the projected date we provided. Due to a large number of circumstances out of our control there may be times when the lead times are extended. In these case we will keep in constant contact and provide update through out the entire process.

We strongly recommend that customers refrain from scheduling a plumber or installer until they have their items in their possession. We are not liable for incidental, consequential or related liability that exceeds the replacement cost of the parts which are provided under the manufacturer's warranty, including plumber/installer costs and rescheduling fees.