SDS Supply generally uses two methods of shipping products. We use UPS for smaller items as they provide fast service with insurance and detailed tracking. For larger shipments (over 100 lbs) such as bath tubs and water heaters we use LTL Freight services by a variety of respected shipping companies.

LTL freight shipments are delivered by appointment. Large items and skids are loaded onto a truck for shipment and delivery. Additional services such as lift gate service and inside delivery may be requested for an additional charge. LTL freight shipments average 2-5 business days for delivery.

All shipment ETA's are shown in business days, which is set forth as Monday through Friday (no weekends), excluding holidays. The shipment times provided are estimated and shipments during busy holiday seasons, to remote locations, and in cases of extreme weather may be extended.

We strongly recommend that customers refrain from scheduling a plumber or installer until they have their items in their possession. We are not liable for incidental, consequential or related liability that exceeds the replacement cost of the parts which are provided under the manufacturer's warranty, including plumber/installer costs and rescheduling fees. This includes situations where an item arrives damaged, broken, delayed, or wrong in any way.